1. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

1.1. Introductory provision on liability for defects

1.1.1. If you are a Business Customer, we undertake to deliver the Goods to you in the agreed quality, quantity, and without defects.

1.1.2. If you are a Consumer, we undertake to deliver the Goods to you in accordance with the general requirements under § 617 of the Civil Code and the agreed requirements under § 616 of the Civil Code, as presented by the characteristics of the Goods you ordered on Our E-shop or in Our promotional materials in relation to the delivered Goods, and without defects. The Goods do not have to comply with the general requirements under § 617 of the Civil Code if, at the conclusion of the Contract, we explicitly informed you that a certain characteristic does not meet such general requirements and you explicitly and specifically agreed to this.

1.1.3. The sold Goods are in accordance with the general requirements under § 617 of the Civil Code if:

a) they are suitable for all purposes for which goods of the same type are commonly used, taking into account in particular the legal regulations, technical standards or codes of conduct valid for the relevant sector, if technical standards have not been developed;

b) they correspond to the description and quality of the sample or model that we made available to you before concluding the Contract;

c) they are delivered with accessories, packaging and instructions, including assembly and installation instructions, which you can reasonably expect;

1.1.4. d) they are delivered in the quantity, quality and with the characteristics, including functionality, compatibility, safety and ability to maintain their functionality and performance (lifespan) during normal use, which are common for goods of the same type and which you can reasonably expect given the nature of the sold Goods, taking into account any public statement made by us or by another person in the same supply chain, including the manufacturer, or on their behalf, especially in the promotion of the Goods or on their labeling, where the manufacturer is considered to be the producer of the Goods, the importer of the Goods to the European Union market from a third country or another person who identifies themselves as the manufacturer by placing their name, trademark or other distinguishing mark on the Goods. We are responsible for defects that the Goods have at the time of delivery to the extent of Our commitment stated in Article 1.1.1. or 1.1.2. of these Terms.

1.1.5. If you are a Business Customer, we are not responsible for defects in the Goods in the following cases:

1.1.5.1. if you were informed about existing defects or you should have known about the defects based on the circumstances of concluding the Contract and these defects are not in conflict with the agreed characteristics of the Goods;

1.1.5.2. if the defects in the Goods arose after you took possession of the Goods, provided that the defects did not arise due to a breach of Our obligations or you had the opportunity to take possession of the Goods according to Article 6. of these Terms and you refused to take possession of the Goods without legal reason or you did not take possession of the Goods;

1.1.5.3. if you did not point out obvious defects in the Goods in time according to Article 1.3.1. of these Terms;

1.1.5.4. if you did not point out hidden defects in the Goods in time according to Article 1.3.2. of these Terms;

1.1.5.5. for used Goods, we are not responsible for defects arising from their use or wear. For Goods sold at a lower price, we are not responsible for defects for which the lower price was agreed.

1.1.6. If you are a Consumer, we are not responsible for defects and characteristics of the Goods in cases where:

1.1.6.1. you did not point out defects in the Goods in time within the period specified in point 1.4.1. of these Terms;

1.1.6.2. the characteristics of the Goods do not comply with the general requirements under § 617 of the Civil Code, while you were clearly informed by Us in writing about this fact and you specifically expressed explicit written consent to the mentioned non-compliance;

1.1.6.3. and defects in the Goods arose due to incorrect installation or failure to install necessary updates, if we provided you with the delivery of such updates, informed you about their availability and consequences in case you do not install them;

1.1.6.4. and the failure to install or incorrect installation of necessary updates, as a result of which defects in the Goods arose, was not caused by deficiencies in the installation instructions provided by Us;

1.1.7. The general warranty period is 24 months. The warranty period starts from the moment you take possession of the Goods.

1.1.8. If the Goods are replaced, the warranty period starts anew from the time you take possession of the new Goods.

1.1.9. Your rights arising from liability for defects in the Goods, for which the warranty period applies, will expire if you do not assert them within the warranty period. However, rights arising from liability for defects in Goods that spoil quickly must be asserted no later than the day following the purchase, otherwise your rights will expire.

1.2. The sold Goods have defects if they are not in accordance with the agreed requirements and general requirements according to the points above or if their use is prevented or restricted by the rights of a third party, including intellectual property rights. We guarantee that at the time of transfer of the risk of accidental destruction and accidental deterioration and loss of the Goods according to point 6.8 of the Terms, the Goods are without defects, in particular that:

a) they correspond to the description, type, quantity and quality and have the characteristics that we have agreed with you, and if not explicitly agreed, then those that we stated in the description of the Goods, or those that can be reasonably expected given the nature of the Goods;

b) they are suitable for the purposes we stated or for purposes that are common for this type of Goods and are functional;

c) they are characterized by a defined ability to function with hardware or software with which Goods of the same type are commonly used, without the need to change the sold Goods, hardware or software (compatibility) and a defined ability to function with hardware or software different from those with which Goods of the same type are commonly used (interoperability);

d) they are delivered with all accessories and instructions, if agreed with you in the Contract;

1.3. Conditions for asserting the right arising from liability for defects (complaints) specifically for Business Customers

1.3.1. It is your obligation to notify and point out a defect without undue delay after you could have discovered it, but no later than 3 days from taking possession of the Goods.

1.3.2. You are obliged to assert the right arising from liability for other defects (hidden) in the manner according to point 1.5.1. below without undue delay after you discovered the defect in the Goods, but no later than the expiry of the warranty period.

1.3.3. If the Goods are delivered to you in a damaged or broken package or if the shipment is obviously too light, we ask you not to accept such Goods from the shipping company and to immediately notify us of this fact at the phone number 02 4487 2010 or by email at info@ageloc.sk In case of discovering obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in the manner according to point 1.5.1. below. We will not consider a later filed complaint due to obvious defects in the Goods, including a defect consisting of incompleteness of the Goods.

1.3.4. The warranty covers all defects of the Goods described in point 1.2. and/or in conflict with our commitment in point 1.1.1a. of these Terms.

1.3.5. You are not entitled to assert the right arising from liability for a defect in case we are not responsible for the defects in accordance with point 1.1.5. of these Terms or according to the legal regulation valid and effective at the time of concluding the Contract or if you knew about the defect before taking possession of the Goods, or we pointed it out to you or you were provided with a reasonable discount on the Price of the Goods for this reason.

1.4. Conditions for asserting the right arising from liability for defects (complaints) specifically for Consumers

1.4.1. You have the right to assert your rights arising from liability for defects that occur in the received Goods within 2 months from discovering the defect, but no later than 24 months from the delivery of the Goods.

1.4.2. If the Goods are delivered to you in a damaged or broken package or if the shipment is obviously too light, we recommend that you do not accept such Goods from the shipping company and that you immediately notify us of this fact at the phone number 02 4487 2010 or by email at info@ageloc.sk If you decide to accept such a shipment, it is necessary to check the shipment in the presence of the courier and make sure that no items of the Goods are missing and that all items of the Goods are in order. If you discover, during the inspection of the shipment according to the previous sentence, that the condition or number of items of the ordered Goods is not in accordance with what you ordered, we recommend that you write a Damage Report with the courier or point out such a deficiency in the courier’s delivery note.

1.4.3. In case of subsequent discovery of obvious defects after accepting the Goods (e.g. mechanical damage, missing Goods or its items, incorrect Goods or its items), we ask you to file a complaint without undue delay in the manner according to point 1.5.1. below. We are entitled to refuse a later filed complaint due to obvious defects in the Goods, including a defect consisting of incompleteness of the Goods.

1.4.4. You are not entitled to assert the right arising from liability for defects in case we are not responsible for the defects in accordance with point 1.1.6. of these Terms or according to the legal regulation valid and effective at the time of concluding the Contract.

1.4.5. You are entitled to assert the right arising from liability for defects in the manner according to point 1.5.1. and within the period specified in point 1.4.1 of these Terms.

1.5. Asserting the right arising from liability for defects (complaints)

1.5.1. In case the Goods have a defect, especially if any of the conditions according to point 1.1.7. are not met, you can notify us of such a defect and assert rights arising from liability for defects (i.e. file a complaint about the Goods) by sending an email or letter to Our addresses listed in Our identification data, or in person at Our establishment(s), the list of which is available on our website. For the complaint, you can also use the sample form provided by Us, which forms Annex No. 1 to these Terms.

1.5.2. In your notification asserting the complaint, state primarily the description of the defect of the Goods and your identification data, including the email to which you wish to receive notification about the method of handling the complaint, and also state which of the claims arising from liability for defects, specified in points 1.6.3. to 1.6.8., you are asserting.

1.5.3. When filing a complaint, also present the proof of purchase of the Goods (invoice) to prove its purchase from Us, otherwise we are not obliged to accept your complaint.

1.5.4. We consider the day of filing the complaint to be the day of delivery of the defective Goods along with the relevant documents (according to point 1.5.3). In case your submission asserting the complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request in writing, especially by email, that you supplement the filed complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.

1.5.5. When we receive your complaint or your supplement to the filed complaint, we will immediately issue a written confirmation of receipt of the complaint, or confirmation of pointing out the defect. In the confirmation, we will state the shortest possible deadline determined according to point 1.6.1., in which we will remove the pointed out defect of the Goods.

1.5.6. If you do not supplement the filed complaint according to point 1.5.4. of this article without undue delay, at the latest within 10 days from the delivery of Our request according to point 1.5.4. of this article, we will consider your submission unfounded and if the required missing information, which you were asked to supplement, is necessary for handling the complaint, we may decide not to deal with such an incomplete complaint.

1.6. Handling of the complaint

1.6.1. Based on your decision, which of the methods of removing the defect specified in point 1.6.3. and 1.6.4. to 1.6.8. you are asserting, we will remove the defect within a reasonable time that we need to assess the defect and to repair or replace the item, taking into account the nature of the item and the nature and severity of the defect, and which will not exceed more than 30 days from the day of filing your complaint, or from the day of pointing out the defect. We do not provide consumer warranty according to § 626 of the Civil Code. . We are not obliged to accept the method of removing the defect chosen by you if the method chosen by you is not possible or would cause us disproportionate costs considering the Price of the Goods and the severity of the defect.

1.6.2. Only in exceptional cases and for objective reasons can we extend the deadline for removing the defect stated in the confirmation of receipt of pointing out the defect by the shortest time necessary to remove the defect. We will inform you in writing about such an extension of the deadline for removing the defect.

1.6.3. If it is a defect that we can remove by repairing it, you have the right to have the defect repaired free of charge, in a timely and proper manner at Our expense.

1.6.4. Instead of removing the defect by repairing it, you can request the replacement of the Goods.

1.6.5. Instead of removing the defect of the Goods by repairing it, we can always replace the defective Goods with flawless ones, if this does not cause you serious difficulties.

1.6.6. After the expiry of the deadline for removing the defect, you have the right to a reasonable discount on the Price of the Goods or you can withdraw from the Contract. You have the same rights also in cases if we do not repair or replace the Goods, refuse to repair or replace the Goods because the repair or replacement is not possible or would require disproportionate costs, the Goods still have the same defects despite their repair or replacement, or we inform you that it is not possible to repair or replace the Goods within a reasonable time or without causing you serious difficulties. The discount on the purchase price must be proportionate to the difference between the value of the sold Goods and the value that the Goods would have if they were without defects. We will pay you the purchase price or the payment of the discount on the purchase price in the same way as you used to pay the purchase price, unless we explicitly agree on another method of payment. We bear all costs associated with the payment.

You cannot withdraw from the Contract according to point 1.6.6 if you contributed to the occurrence of the defect or if the defect is negligible. If the Contract concerns several Goods, you can withdraw from the Contract only in relation to the defective Goods. In relation to other Goods, you can withdraw from the Contract only if it cannot be reasonably expected that you will have an interest in keeping the other Goods without the defective Goods.

1.6.7. If it is a defect of the Goods that cannot be removed and which prevents you from properly using the Goods as Goods without a defect, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if it concerns removable defects, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a larger number of defects.

1.6.8. We will handle your complaint, or pointing out of the defect, by delivering the repaired Goods, exchanging the Goods, paying a reasonable discount on the Price of the Goods or by written reasoned rejection of liability for defects, i.e. rejection of your complaint.

1.7. If you are a Consumer, the assertion of rights arising from liability for defects of the Goods is governed by the provision of § 619 and subsequent of the Civil Code and the Consumer Protection Act No.

1.8. If we refuse liability for defects or reject your complaint, you have the right to contact an accredited person, authorized person, or notified body (e.g., expert, authorized, accredited or notified person, authorized service, scientific institution, etc.) to provide you with an expert opinion or professional statement proving our liability for product defects.

1.9. If you prove our liability for product defects according to point 1.8, you have the option to report the defects of the Goods to us again, and it applies that we cannot refuse this liability and therefore we will be obliged to deal with your complaint again.

1.10. We bear the costs associated with obtaining an expert opinion or professional statement according to point 1.8 of these Terms, but you must claim them from us no later than 2 months after the resolution of the repeated complaint.

1.11. We have hereby duly informed you of your rights related to claiming liability for any defects in the Goods. By concluding the Agreement, you confirm that you had the opportunity to read the terms of the Goods complaint in advance and properly, and that you understand them.

2. WITHDRAWAL FROM THE AGREEMENT

2.1. Withdrawal from the Agreement, i.e., termination of the contractual relationship between Us and You from its beginning, may occur for reasons and in ways stated in this article, or in other provisions of the Terms where the possibility of withdrawal is explicitly stated.

2.2. If you are a Consumer, in accordance with the provision of § 20 of the Consumer Protection Act, you have the right to withdraw from the Agreement without giving a reason within 14 days from the receipt of the Goods, or from the conclusion of the Agreement, the subject of which is the provision of a service. In case we have concluded an Agreement whose subject is several types of Goods or the delivery of several parts of Goods, this period begins to run from the day of receipt of the last part of the Goods, and in case we have concluded an Agreement based on which we will deliver Goods to you regularly and repeatedly, it begins to run from the day of receipt of the first delivery. You can withdraw from the Agreement in any demonstrable way (especially by sending an email or letter to Our addresses listed in Our identification data in the Terms). You can also use the sample form provided by Us, which forms Annex No. 2 of the Terms. You are entitled to withdraw from the Agreement also only in relation to specific Goods or Goods if we have delivered or provided multiple Goods under the Agreement. The effects of withdrawal from the Agreement also apply to any additional agreement to the Agreement, this does not apply if we expressly agree otherwise. After receiving the notice of withdrawal from the Agreement, we will immediately provide you with Our confirmation of its receipt by email or on a durable medium.

2.3. If you are a Consumer and we do not deliver the Goods to you on time, you are entitled to withdraw from the Contract even without providing an additional reasonable period according to § 517 par. 1 of the Civil Code, if (i) we refuse to deliver the Goods to you, (ii) timely delivery was exceptionally important given all the circumstances of the conclusion of the Contract, (iii) you notified us before concluding the Contract that timely delivery is exceptionally important.

2.4. However, even as a Consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

a) provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with your express consent and at the same time you declared that you were duly informed that by expressing consent you lose the right to withdraw from the Contract after full provision of the service, if you are obliged to pay the Price according to the Contract;

b) sale of Goods whose Price depends on the movement of prices in the financial market, which we cannot influence and which may occur during the withdrawal period;

c) sale of alcoholic beverages, the Price of which was agreed at the time of conclusion of the Contract, while their delivery can be made at the earliest after 30 days and their Price depends on the movement of prices in the market, which we cannot influence;

d) sale of Goods that were made according to your specifications or that were custom-made for you;

e) sale of Goods that are subject to rapid quality reduction or spoilage and Goods that have been inseparably mixed with others after delivery;

f) sale of Goods sealed in protective packaging that is not suitable for return for health protection or hygienic reasons and whose protective packaging has been damaged after delivery;

g) sale of sound recordings, visual recordings, audiovisual recordings or software sold in protective packaging, if the original packaging has been damaged after delivery of the Goods;

h) sale of periodicals with the exception of sales based on a subscription agreement;

2.5. The withdrawal period according to Art. 2.2 of the Terms and Conditions is considered to be preserved if you send us a notice that you are withdrawing from the Contract during its course (but no later than on its last day).

2.6. In case of withdrawal from the Contract, the Price will be refunded to you within 14 days from the delivery of the withdrawal notice to your bank account from which it was credited, or to your bank account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to us or prove that they have been sent back to us. Please return the Goods to us clean, if possible including the original packaging.

2.7. In case of withdrawal from the Contract according to Art. 2.2 of the Terms and Conditions, you are obliged to send us the Goods within 14 days from withdrawal, hand over the Goods to us or to a person authorized by us to receive the Goods, while you bear the costs of returning the Goods to us. This does not apply if we agree that we will pick up the Goods in person or through a person authorized by us. The deadline is met if the Goods were handed over for transport no later than on the last day of the deadline. You, on the other hand, are entitled to have us refund you the Price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods. If the subject of the Contract from which you are withdrawing is the provision of a service, you are obliged to pay us the Price for the actually provided performance until the day of delivery of the notice of withdrawal from the Contract, if you gave express consent to start providing the service before the provision of the performance.

2.8. You are responsible for damage in cases where the Goods will be damaged as a result of your handling of them other than is necessary to handle them with regard to their nature and properties. In such a case, we will charge you for the damage caused after the Goods are returned to us and the due date of the charged amount is 14 days.

2.9. We are entitled to withdraw from the Contract due to the sale of stocks, unavailability of Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has suspended production or made significant changes that made it impossible to fulfill Our obligations under the Contract or for reasons of force majeure, or if even with all Our efforts that can be reasonably required from us, we are not able to deliver the Goods to you within the period specified by these Terms and Conditions. In these cases, we are obliged to inform you about this fact without undue delay and return to you the already paid Total price for the Goods, within 14 days from the date of notification of withdrawal from the Contract. We will return the paid Total price for the Goods to you in the same way as you paid the Total price, while this does not affect the right to agree with you on another method of returning the payment, if no additional fees will be charged to you in connection with it.

2.10. We are also entitled to withdraw from the Contract if you have not picked up the Goods within 5 working days from the day when you were obliged to pick up the Goods.

3. SUBMITTING SUGGESTIONS AND COMPLAINTS

3.1. As a Consumer, you are entitled to submit suggestions and complaints in writing, via email to: info@ageloc.sk

3.2. We will inform you about the assessment of the suggestion or complaint by email sent to your email.

3.3. You can also submit a request for inspection electronically through the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi if you are not satisfied with the handling of your suggestion or complaint.

4. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

4.1. You have the right to contact us with a request for remedy, via email sent to info@ageloc.sk if you are not satisfied with the way we have handled your complaint or if you believe that we have violated your rights. If we respond to your request negatively or do not respond within 30 days of its sending, you have the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (“Entity”) according to Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws, as amended (“Act on Alternative Dispute Resolution”).

4.2. The Entities are bodies and authorized legal entities according to § 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

4.3. You can submit the proposal in the manner specified according to § 12 of the Act on Alternative Dispute Resolution.

4.4. Furthermore, you have the right to start out-of-court dispute resolution online through the OSR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

5. FINAL PROVISIONS

5.1. We will deliver all written correspondence to you by electronic mail. Our email address is listed in Our identification details. We will deliver correspondence to your email address specified in the Contract, in the User Account or through which you contacted us.

5.2. The Contract can be changed only on the basis of our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effectiveness of this change. However, we will inform you about the change only if you have created a User Account (so that you have this information in case you order new Goods, but the change does not establish the right to terminate, since we do not have a concluded Contract that could be terminated), or we are to deliver Goods to you regularly and repeatedly based on the Contract. We will send you information about the change to your email address at least 14 days before the effectiveness of this change. If we do not receive from you within 14 days from sending the information about the change a termination of the concluded Contract for regular and repeated deliveries of Goods, the new conditions become part of our Contract and will apply to the next delivery of Goods following the effectiveness of the change. The notice period in case you submit a termination is 2 months.

5.3. In case of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, failures of subcontractors, etc.), we do not bear responsibility for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this condition lasts for a period longer than 10 days, We and You have the right to withdraw from the Contract in writing.

5.4. An integral part of the Terms and Conditions is a sample form for complaint (Annex No. 1) and a sample form for withdrawal from the Contract together with instructions (Annex No. 2).

5.5. The Contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and Conditions and Order confirmations with an Order summary by email and will therefore always have access to the Contract even without Our cooperation. We recommend always saving the Order confirmation and Terms and Conditions.

5.6. No codes of conduct according to § 2 letter i) of the Consumer Protection Act apply to Our activities.

5.7. These Terms and Conditions become effective on 01.07.2024.

Annex No. 1

FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED OUTSIDE THE BUSINESS PREMISES OF THE TRADER

pursuant to Act No. 108/2024 Coll. on consumer protection

AgeLoc s.r.o. Piesková 1391/43 946 51 Nesvady, Company ID: 46070818 Tax ID: 2023247908 VAT ID: SK2023247908

Phone: 02 4487 2010

Email: info@ageloc.sk

If the goods are not part of the shipment, I acknowledge the fact that the Trader is not obliged to return the money within 14 days from the delivery of the withdrawal from the contract, until the goods are delivered to him, or I prove the sending of these goods.

No later than 14 days from the day of withdrawal, I am obliged to send the goods to the trader.

In ……………………………….. Date ……………………..

………………………………

Name surname

(signature)

Annex No. 2

INSTRUCTION ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED OUTSIDE THE BUSINESS PREMISES OF THE TRADER

1. Right to withdraw from the contract

You have the right to withdraw from this contract without giving any reason within ….. days (fill in according to point

1 of the Instructions for completion)

The withdrawal period will expire after ….. days (fill in according to point 1 of the Instructions for completion) from the day……………………………………….. (fill in according to point 2 of the Instructions for completion)

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or e-mail) at the address: AgeLoc s.r.o., Company ID: 46070818, Piesková 1391/43 946 51 Nesvady, phone: 02 4487 2010, email: info@ageloc.sk

(fill in according to point 3 of the Instructions for completion). You may use the attached model withdrawal form, but it is not obligatory.

(Fill in the text according to point 4 of the Instructions for completion if you allow consumers to withdraw from the contract through your website.)

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

(Fill in the text according to point 5 of the Instructions for completion if you do not offer to collect the goods in case of the consumer’s withdrawal from the contract.)

(Fill in the information according to point 6 of the Instructions for completion.) (Fill in the information according to point 7 of the Instructions for completion.)

Instructions for Completion:

1. Fill in the number “14” or “30” according to the length of the withdrawal period from a distance contract and a contract concluded outside the business premises of the trader according to § 20 par. 1 of Act No. 108/2024 Coll.
2. Fill in one of the texts given in quotation marks
   1. for a service contract: “of conclusion”;
   2. for a contract for the supply of goods: “on which you or a third party other than the carrier and indicated by you acquires”;
   3. in the case of multiple goods ordered by you in one order and delivered separately:

“on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good.”

1. in the case of delivery of a good consisting of multiple lots or pieces: “on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.”
2. in the case of contracts for regular delivery of goods during a defined period of time: “on which you or a third party other than the carrier and indicated by you acquires physical possession of the first good.”

3. Fill in your business name and registered office or place of business, telephone number and email address
4. “If you wish, you can fill out and send the sample form for withdrawal from the agreement or any other unambiguous declaration of withdrawal from the agreement electronically through our website Https://www.ageloc.sk

If you use this option, we will immediately confirm the receipt of the withdrawal from the agreement on a durable medium (for example, by email).”

5. “We may wait with the refund until we receive the goods back at our address or until you prove that you have sent the goods back, whichever occurs first.”
6. Inform the consumer how to return the goods after withdrawing from the agreement
   1. add the method of returning the goods
      • “The goods” or
      • “Send us the goods back or bring them to our address or hand them over to [if you have authorized a specific person to receive the goods, add their name and address] no later than 14 days from the day of exercising the right to withdraw from the agreement. The deadline is considered met if you send the goods back before the 14-day period expires.”;

1. add information about the payment of costs for returning the goods
   • “We bear the costs of returning the goods.”;
   • “You bear the direct costs of returning the goods.”;
   • If for a distance contract you do not offer to bear the costs of returning the goods and the goods cannot be returned by post due to their nature: “You bear the direct costs of returning the goods in the amount of ….. euros [add amount]“; or if the costs associated with returning the goods cannot be reasonably calculated in advance: “You bear the direct costs of returning the goods. The estimated cost is …..

euros [add amount].”; or

• If for a contract concluded outside the trader’s business premises the goods cannot be returned by post due to their nature and were delivered to the consumer’s home at the time of concluding the contract: “We will collect the goods at our own expense.” and

1. add information about the consumer’s liability for damage to the returned goods: “You are only liable for any reduction in the value of the goods resulting from handling them in a way other than what is necessary to ascertain the nature, characteristics, and functionality of the goods.”

7. For a service contract, add: “If you have requested to begin the provision of the service during the withdrawal period, you have an obligation to pay us the price for the actual performance provided until the day you notified us of your decision to withdraw from this agreement.”

Prepared via www.overenyshop.sk